Refund Policy

At Kuiklo, we are committed to delivering fresh, quality groceries every time. You are eligible for a full refund or replacement in the following situations:

• You received a damaged or spoiled product.
• You received the wrong item that you did not order.
• Your order was not delivered but you were charged.
• An item was missing from your delivered order.
• The product quality was significantly below standard.

Once your refund request is approved, here is when you can expect the money back:

Requesting a refund on Kuiklo is simple and takes less than a minute:

If you receive a damaged, spoiled or incorrect item, please report it within 24 hours of delivery through the app.

We may ask you to share a photo of the item as part of the review process. Once verified, you will receive a full refund or a free replacement — whichever you prefer.

If an item is missing from your order, please report it within 24 hours through the app under 'Order Help'. We will issue a refund for the missing item or add it to your next order as a credit.

Due to our ultra-fast 10-minute delivery model, orders begin processing immediately after confirmation.

You can cancel your order only within the first 60 seconds of placing it. After that window, cancellations are not possible as our team has already begun picking and packing your items.

Refunds will not be issued in the following situations:

• The issue was reported after 24 hours of delivery.
• The product was used or partially consumed before reporting.
• Damage was caused by improper storage after delivery.
• The order was refused at the time of delivery without a valid reason.
• The item was correctly delivered as ordered but you simply changed your mind.

All approved refunds are processed back to the original payment method used during the order.

For Cash on Delivery orders, refunds are added to your Kuiklo Wallet as credits which can be used on your next order. Wallet credits never expire.

If you face any issues with receiving your refund after the stated timeline, please contact our support team at support@kuiklo.com.

If you have not received your refund within the expected timeline or need help with a refund request, our team is ready to help: